How can I purchase your products?
Orders can only be placed online at www.continuousflowbjj.com
What forms of payment do you accept?
MasterCard, Visa, American Express, ApplePay, GooglePay and ShopPay
How can I get in contact with Continuous Flow BJJ?
You can DM us on Twitter, Facebook or Instagram or you can email us here firstname.lastname@example.org
Where do I find out my size?
Sizing for all of our grappling apparel is listed here: https://continuousflowbjj.com/pages/sizing-charts
Do you supply children’s or women’s sizing?
Yes, we provide all of our designs in children’s and women’s sizing. Sizes can be viewed here: https://continuousflowbjj.com/pages/sizing-charts
What size should I pick if I am between sizes?
Since our gear runs a tiny bit smaller than some other brands, we usually recommend that you go up a size.
Please note, that while we will do everything we can to ensure you get the right size for your body type some variances may happen. In cases where the correct size ordered was supplied the customer is responsible for the freight to return the goods, Continuous Flow BJJ will only cover the costs associated with sending the replacements.
How much shrinkage can I expect?
It all depends on how you care for your apparel, if you cold wash and air dry our apparel, including gis, should not shrink. However hot washing and/or tumble drying will lead to shrinkage.
When will my order ship?
Most of our products are made to order so shipping usually takes place 2-3 weeks after the order is placed for no gi and streetwear and 3-4 weeks for gis.
Where do you ship?
Worldwide with a few exceptions.
How can I cancel my order?
To cancel your order before it is shipped, please contact us at email@example.com and we will action your request asap. Please reference your order number or include the name associated with the order to speed up the process.
If you wish to cancel your order after it has shipped, you will be required to return the goods before this can happen and only the cost of the goods will be refunded.
How can I make a change to my order?
We will do our best to accommodate changes in size before orders are shipped however, they may lead to increases in timeframes around freight.
Customers who choose the incorrect shipping method or request a change of address may cause a delay in processing.
Can I combine multiple orders to ship together?
Unfortunately, due to the volume of orders we receive and to prevent processing delays, we cannot combine multiple orders to ship together. Once an order is placed, changes cannot be made.
What happens if I did not receive my order?
If for some reason, you did not receive your order, please contact us at firstname.lastname@example.org so that we can investigate the matter. If there is an issue with the freight company replacement goods will be issued to the customer.
Customers will be responsible for return shipping costs for all refused and undeliverable packages, including packages sent to an incorrect address.
Should a customer wish to reship their returned or undeliverable package, the customer will be responsible for reshipping charges and applicable fees.
What happens if I did not receive my complete order or my order is damaged?
If you are missing an item(s) or an item is damaged, please contact us immediately email@example.com
Please do not dispose of the packaging the order came in.
You may be required to fill out a claim form to assist in the investigation.